MTS Criterion Series 40 - Manual (Page 7)

— Messaging applications
If You Contact MTS by Phone
A Call Center agent registers your call before connecting you with a technical support specialist. The agent
asks you for your:
• Site number
• Email address
• Name
• Company name
• Company address
• Phone number where you can be reached
If your issue has a case number, please provide that number. A new issue will be assigned a unique case
number.
Identify system type
To enable the Call Center agent to connect you with the most qualified technical support specialist available,
identify your system as one of the following types:
• Electrodynamic material test system
• Electromechanical material test system
• Hydromechanical material test system
• Vehicle test system
• Vehicle component test system
• Aero test system
Be prepared to troubleshoot
Prepare to perform troubleshooting while on the phone:
• Call from a telephone close to the system so that you can implement suggestions made over the phone.
• Have the original operating and application software media available.
• If you are not familiar with all aspects of the equipment operation, have an experienced user nearby to
assist you.
Write down relevant information
In case Technical Support must call you:
• Verify the case number.
MTS Criterion ™ Series 40 | 7
Technical Support