BridgeWave AR80 - Manual (Page 7)

AR/GE/FE/U 80/80X Installation Manual
2 580­00519 rev. D
1.3 Contact Information
Technical Assistance and Customer Service
BridgeWave distributors and resellers are authorized local service providers and are responsible for
immediate Tier 1 customer support. If a problem cannot be resolved, contact BridgeWave Customer
Service for assistance:
Location: Santa Clara, CA USA
E­mail: [email protected]
Tech Support Hot Line: +1.408.567.6906
eService Center http://bridgewave.com/support
Return Material Authorization (RMA)
Should BridgeWave equipment have to be returned for repair or replacement, an RMA number must
be obtained in advance from BridgeWave or a local BridgeWave distributor. When returning
equipment, be sure to clearly indicate the RMA number on the outside of the shipping carton.
BridgeWave eService Center:
You can view knowledgebase content, open a ticket, update tickets and request RMAs on­line 24x7.
To view current ticket and RMA status, please go­to http://bridgewave.com/support and select
‘eService Center’ to login and enter your support portal.
First time users of eService Center will need to submit a request to [email protected], for a
login ID and password.
A support engineer will contact you with your login ID and password.
BridgeWave Sales
E­mail: [email protected]
Inside Sales: +1.866.577.6908