Cisco Linksys SPA9000 - Manual (Page 125)

5-1
Linksys SPA9000 Administrator Guide
Document Version 3.01
C H A P T E R
5
Configuring the LVS Auto-Attendant
This chapter describes how to configure the LVS Auto-Attendant using the IVR, the Setup Wizard, and
XML scripting. This chapter contains the following sections:
• Configuring Auto-Attendant, page 5-1
• Downloading Prompts, page 5-8
• Configuring Dial Plans for the Auto-Attendant, page 5-9
• Alternative AA Configuration, page 5-10
• Switching Between Alternative AAs Using the IVR, page 5-10
• XML Scripting for the Auto-Attendant, page 5-13
• AA XML Script Examples, page 5-17
• Auto-Attendant XML Instructions Set, page 5-22
Configuring Auto-Attendant
This section describes how to configure the prompts and schedule for the Auto-Attendant and includes
the following topics:
• How the Auto-Attendant Works, page 5-1
• Using the IVR to Record Auto-Attendant Prompts, page 5-2
• Using the Wizard to Configure the Auto-Attendant, page 5-4
• Using the Administration Web Server to Configure the Auto-Attendant, page 5-6
How the Auto-Attendant Works
The Auto-Attendant (aa) is an internal service within the SPA9000. It plays pre-recorded voice messages
that offer the caller a menu of choices, so the Auto-Attendant can appropriately direct the call. For
example, a greeting could be, “Welcome to the abc company. For sales, press 1. For service, press 2. To
speak to our operator, press 3.” (This is a custom greeting, which you could record using the IVR Menu.)
After the caller has made a choice, the call is routed to the appropriate extension.
There are three Auto-Attendants available, one for daytime, one for nighttime, and one for weekend or
holidays.