Nikon LS-10 Installation Guide for Macintosh - Manual (Page 64)

Troubleshooting
Inquiry on the SCSI bus. This would include SCSI Probe, most disk utilities, and back­
up software.
Problem: The wat<h cursor keeps turning at the end of acquiring an image and
the image never appears. Computer seems 'locked up' and system
needs to be rebooted.
Cause*
Probably using a Quadra 800/840AV, Centris 610/650/660AV or possibly
Quadra 900/950 computer. May also happen when using PLI disk drives with an
auto-mounting extension/init.
Solution:
Need Nikon software update 4.5.1 to resolve problem with these com­
puters’ SCSI Managers. Call Nikon for new software or download from Nikon bul­
letin board services (BBS), such as America Online, keyword “Nikon.” If using a
Syquest drive with auto-mount init, this must be disabled.
• Problem: When I attempt to run the Nikon Scanner plug-in software through
Fractal Design Painter I can't activate any buttons.
Action:
Before attempting to use the Nikon Scanner plug-in with Painter close
all open windows and palettes.
Problem: Getting "Error -32008" when either previewing or scanning.
Cause:
Dark or ‘contrasty’ film requires very long scan time, causing SCSI
to ‘timeout.’
Solution:
Remove film strip holder and restart scanner. Obtain updated Nikon
software version 4.5.1 from Nikon Technical Support, or download via BBS.
Problem: Getting "Error type 1" or "Error code 108: Not enough memory" when
scanning with Nikon Control.
Cause:
Not enough memory allocated to application.
Solution:
Allocate more memory to Nikon Control. The default value is too low if
using the large dialog and needs to be increased to 8Mb, minimum.
Problem: "Error -21000" when previewing or scanning.
Cause:
Film strip holder may have been left inside scanner during power-up. SCSI
cables may not be connected properly or film strip holder not inserted all the way.
Solution:
Power down system and Coolscan. Remove and reattach SCSI cable to
Nikon
Coolscan Installation Guide for Macintosh Page 57