Nikon LS-10 Installation Guide for Macintosh - Manual (Page 66)

Troubleshooting
Problem: TIFF files created by Coolscan Control cause "parse errors" in other
software when trying to open file.
Cause:
Coolscan Control software causes this problem.
Solution:
Need Nikon Control version 1.1.1. Call Nikon Technical Support to
obtain Nikon software version 4.5.1 (free update), or download via BBS.
Problem: Missing scanning Focus command in Tools dialog of Nikon software.
Cause:
Old software version.
Soiution:
Call Nikon Technical Support to obtain latest version 4.5.1 (free
update).
Problem: Getting "er »de -32003" or "-32207".
Cause:
SCSI device has gone ‘offline’ or is not ready to receive commands. System
may be waiting for another SCSI device to respond.
Solution:
Check for ‘locked up’ device. Reset scanner by powering off and on.
Confirm proper cable connection and scanner SCSI ID number.
Problem: Software reports SCSI errors.
Cause:
SCSI incompatibilities.
Solution:
Check that Coolscan’s Term Power switch is in the OFF position for
non-portable computers (for Macintosh PowerBooks the switch must be ON and
two
SCSI terminators should be used. Refer to the Apple PowerBook User’s Guide).
Also check that the SCSI terminator is secure. Verify that Coolscan is not set to the
same SCSI ID as another SCSI device, and that the last device in the chain is termi­
nated.
A defective SCSI cable is another possibility. Test with another cable if possible.
Send bad cable to Nikon Service Department for replacement.
Problem: Cursor in Nikon software driver is square and has a '<otton-like'
texture to it.
Cause:
Corrupted scannet preferences file.
Solution:
Throw away the Nikon scanner preferences file in the Preferences folder.
A new one will be created the next time you launch the Nikon plug-in.
Nikon Coolscan Installation Guide for Macintosh Page 59