Rice Lake TradeRoute HL Series - Operation Manual (Legal-for-Trade) - Manual (Page 31)

Troubleshooting 27
If you suspect there is a problem inside the electronic weigh
center that requires the weights and measures seal to be broken,
you must contact Rice Lake Weighing Systems prior to breaking
the seal, or have a qualified scale dealer break the seal.
Breaking the seal may violate the weights and measures approval
of the scale.
Printer is not functioning –
nothing is being printed at
all. If the release light on the
printer is flashing. this
could indicate a low volt-
age to the printer. The system requires at least 11
volts to operate properly. Your
truck may need to be running to
supply enough power
OR
The truck may have a faulty elec-
trical system.
The system may have
lost communication with
the printer. Check that the DIP switch settings
are set properly (1 on, 2 off, 3 off,
4 off, 5 off, 6 off, 7 on, 8 on, 9 off,
10 off). Power down and power
up the system and try again.
The print head may be
jammed with paper. Remove the print head cover and
ribbon. Check for bits of paper
stuck in the paper feed mecha-
nism.
The print head may be
packed with dirt from
operating in dusty condi-
tions. Remove the print head cover and
ribbon. Blow out with air. If the
printer is very dirty it may require
service by a qualified technician.
The printer is printing
unrecognizable
characters. The printer DIP switch
settings are incorrect. Turn the printer over and check
that the small switches are set as
follows: 1 on, 2 off, 3 off, 4 off, 5
off, 6 off, 7 on, 8 on, 9 off, 10 off.
The power supply on the
truck is excessively
noisy. Contact RLWS. An in-line power
filter may be necessary.
The printing on the ticket is
faint or hard to read. The printer’s ink ribbon
may need to be
replaced. Replace ribbon, PN 29583.
The printer head may be
damaged. Requires service by a qualified
technician.
Symptom Probable Cause Action
Important