Welch Allyn AcuityLink Clinician Notifier - User Manual - Manual (Page 56)

52 Troubleshooting and maintenance Welch Allyn AcuityLink Clinician Notifier
Unfamiliar pages
Login and patient setup
and are not visible
along the top of the mobile device
screen.
This occurs with certain mobile devices under these conditions: The device is
running a software program that utilizes a full screen when a Clinician Notifier
alarm pops up.
Avoid using programs that utilize a full screen.
To log out of the Clinician Notifier program and exit the application in this
situation, perform a warm (or soft) reset according to the device manufacturer’s
instructions. This is usually accomplished by inserting the stylus into a small
hole on the back side of the mobile device, or by pressing a combination of
buttons.
If necessary, contact your facility’s Biomedical Engineering department.
Problem Explanation
Problem Explanation
A Checking for Update status page
appears instead of the Log In page. 1. Move the mobile device into the usual area of clinical operation.
2. If the page remains, confirm that the mobile device radio is turned on.
3. If the page still remains, contact your facility’s Biomedical Engineering
department.
A Status page with a Proceed button
appears instead of the Log In page. It is possible that the backup battery of the mobile device is low or depleted.
Contact your facility’s Biomedical Engineering department.
Problem Explanation
In the Home page, another clinician’s
user name is listed. You must log out and log in. See “Log out of Clinician Notifier to change units or
end your shift” on page 49.
I would like to assign myself a patient,
but the patient is not listed in the
Assign Patients page. This indicates one of four circumstances:
•
The patient is not yet connected to the Acuity System.
• The patient does not have a confirmed patient ID. You can assign and
confirm a patient ID at the Acuity Central Station. If your AcuityLink option
includes the Barcode Scanner option, you can enter and confirm a patient
ID via your Clinician Notifier Set Up Patient ID page. For instructions, see
“Set up a patient’s ID in the Acuity System” on page 18.
• The patient was assigned to you and you logged out for longer than two
hours. Now the patient is disconnected from the Acuity System.
• If none of the listed patients are in your unit, the device is assigned to
another unit. Contact your system administrator.
Sometimes when I log out and then log
in again, my patients do not remain
assigned to me. Your patients remain assigned if you log in again within two hours. In the
Patient List and Assign Patients pages, your assigned patients are indicated by
check marks.