Welch Allyn AcuityLink Clinician Notifier - User Manual - Manual (Page 59)

Directions for Use Troubleshooting and maintenance 55
Patient information pages
Problem Explanation
In the Patient List page, there are no
patient icons, only blank spaces. I am
certain that the patients are currently
monitored within the Acuity System. If all patient icons are blank, there could be an Acuity System network problem.
Contact your system administrator.
The Active Alarms page sometimes
lists an alarm that I did not see. I
remember seeing alarm notification
for the patient around the same time,
but it was for a lower priority alarm. The Active Alarms page only shows a patient’s highest priority active alarm.
Some of these higher priority listings might not cause an alarm popup window
to occur, because only lethal arrhythmia alarms and apnea alarms interrupt an
alarm suspension period
The Recent Alarms page and Alarm
History page show a different number
of alarms than the Acuity Central
Station display shows for the same
patient. These pages include arrhythmia events that have been deleted from Acuity
Central Station review windows and printouts.
Only a patient’s first alarm in shown in the Recent Alarms page in these
circumstances:
•
When a lower priority alarm occurs while another alarm is asserting or
suspended
• When a higher priority alarm occurs while another alarm is suspended, but
the new alarm is neither a lethal arrhythmia nor apnea alarm.
In the Alarm History page for one of
my assigned patients, alarms are
listed that I did not receive. Under these circumstances, these alarms are listed in the Alarm History page
without ever having appeared on the mobile device as an alarm:
•
An alarm type for which your system administrator has specified non-alarm
delivery, unit-wide. This can occur with any type of alarm except lethal
arrhythmia events.
• A low-level arrhythmia alarm, as specified in the Arrhythmia Alarms Setup
window at the Acuity Central Station. This type of alarm is never sent to
mobile devices.
• An alarm condition that was resolved before the alarm delivery hold-off
period The period is specified by your system administrator
• A higher priority alarm that occurred when another alarm was suspended.
The new alarm did not interrupt the suspend period because it was neither
a lethal arrhythmia event nor an apnea alarm.
• A lower priority alarm that occurred while another alarm was asserting or
while another alarm was suspended.
• A multiple listing for the same alarm. This occurs if the alarm’s popup
window was replaced by another alarm that later ceased. The original
alarm was still active after the popup window receded.
Some information or Clinician Notifier
buttons are missing from certain pages If the mobile device is in landscape orientation mode, change the mode to
portrait mode.