Welch Allyn AcuityLink Clinician Notifier - User Manual - Manual (Page 57)

Directions for Use Troubleshooting and maintenance 53
Alarm and alert notification
Problem Explanation
The Acuity System sometimes
indicates alarms that the mobile
devices do not indicate. Your system administrator has selected which types of Acuity System alarms
are delivered to the mobile devices in your unit.
An administrator also specifies an alarm delivery hold-off period. If the alarm
condition is resolved before the specified period, your mobile device does not
notify you of the alarm.
In addition, low-level arrhythmia alarm, as determined in the Arrhythmia Alarms
Setup window at the Acuity Central Station, are not delivered to mobile
devices.
I notice that sometimes alarm popup
windows and tones don’t appear, but
the alarms status bar shows an alarm. If you are tapping items in the Clinician Notifier program when you receive an
alarm, you see the alarm listed in the red alarms status bar at the top of the
screen, as usual.
However, popup windows, tones and vibration are delayed until 10 seconds
after you stop tapping, so that you can finish your work without interruption.
I try to turn off the sound on my mobile
device, but it still emits a low-level
tone for patient alarms. A tone always occurs in these situations:
•
The devices in your unit do not have vibratory capability.
• Vibration is turned off for your unit by your system administrator.
I try to turn on vibration at my mobile
device, but it does not vibrate for
alarm notification. Your system administrator has configured the devices in your unit to audio only.
You cannot enable vibration for patient alarms.
I try to turn on sound at my mobile
device, but it still only vibrates for
patient alarms. Your system administrator has configured the devices in your unit to vibrate
only. You cannot enable sound for patient alarms.
I try to turn off vibration at my mobile
device, but it still vibrates for patient
alarms. Your system administrator has configured the devices in your unit to vibrate.
You cannot disable vibration for patient alarms.
Everything seems to be fine with the
WACS system, but
appears on the map at the Acuity
Central Station display. It appears in
the Acuity Central Station location on
the map. What does this mean?
No mobile devices running the Clinician Notifier program are reachable in that
Acuity System unit.
This occurs in these circumstances:
•
All devices are out of range.
• All devices are turned off.
• No clinicians are logged in to the Clinician Notifier program in that unit.
• The WACS server is unavailable.
Contact your system administrator.