ChemoMetec NC-250 - Manual (Page 48)

991-0252 Rev. 1.1 February 2013 48
Trouble Shooting
Installation
The NucleoView™ NC-250™
software or the NucleoCounter®
NC-250™ instrument is not
installed correctly.
The user must be logged on with administrator rights during
installation.
When connecting the NucleoCounter® NC-250™ instrument to a
previously unused USB port, the NucleoView™ NC-250™ software may
need to reinstall the camera drivers and will prompt the user to do so.
This operation may need administrator rights, so either use another
USB port where the camera has already been installed, or log on with
administrator rights and complete the camera installation as
described in Installation of Instrument.
NucleoView™ NC-250™ Issues
(Software)
Protocol file is invalid
Connection Error
The license file is corrupted, missing or does not include a license for
the selected protocol. The appropriate license must be installed as
described in the Licenses section.
The NucleoCounter® NC-250™ instrument icon in the upper left
corner of the main window stays red after NucleoView™ NC-250™ has
been launched, i.e. the NucleoView™ NC-250™ software does not
connect to the instrument. This may be caused by an error in the USB
connection. To inspect and solve this, open the Control Panel and
launch System. Select the Hardware tab and click Device Manger. In
case of a USB driver error there will be a USB item marked with a
yellow dot containing an exclamation mark. Select properties for this
item and select the driver tab. Select Update Driver and let the system
select a driver automatically.
Check also on-line the known issues section on the ChemoMetec homepage for up-to-date information
(URL: http://www.chemometec.com/en-GB/Support/Software_downloads/Known-Issues.aspx).