Comtrol DM ATS-XPe - Manual (Page 57)

Troubleshooting and Technical Support 57
Technical Support
Technical Support
If you need technical support, contact Comtrol using one of the following methods.
Repair and Return Policy
The DeviceMaster ATS-XPE has a Microsoft licensed operating system on the
compact flash installed in the unit. According to the OEM license agreement with
Microsoft, the operating system must be installed on the unit at Comtrol and may
not be shipped on a separate compact flash media.
To comply with this requirement, Comtrol has instituted the following policy:
• The customer can return a unit for repair provided that the compact flash
containing the operating system is installed in the unit and that the
Certificate of Authenticity (COA) label is affixed to the unit.
Note: You will be billed $150 for a new license if the COA label is missing
from the unit.
• See the Warranty statement shipped with the product.
Contact
Method
Corporate
Headquarters
Comtrol Europe
FAQ/Online http://support.comtrol.com/support.asp
Downloads ftp://ftp.comtrol.com/Dev_Mstr/ATS/XPE
Email [email protected] [email protected]
Web site http://www.comtrol.com http://www.comtrol.co.uk
Fax (763) 494-4199 +44 (0) 1 869-323-211
Phone (763) 494-4100 +44 (0) 1 869-323-220