Microtel Series 1000EX - Manual (Page 12)

MICROTEL Series 1000EX Dialer
6
How Does the Dialer Work? This section provides a simple theory of operation by
asking a few questions about typical use of the dialer. The following paragraphs assume
the dialer is hooked up and running as described in the Installation chapter. The
Operation chapter provides the details that are missing from the discussion below.
What Happens when an Alarm Occurs? Each Input/Output (I/O) channel of
the dialer has its own alarm list, a list of up to nine people, fax machines, or pagers to call
in the event of an alarm. When an alarm occurs, the dialer begins to place a series of
telephone calls in an attempt to have someone acknowledge the alarm.
The dialer reports the current alarm status when an outgoing call is answered. The dialer
will report four conditions to whoever answers the phone:
1) Which channels are in alarm.
2) Which channels in alarm have been acknowledged.
3) Which channels are now normal (a channel that has gone into and out of alarm
without being acknowledged).
4) The current status of the channels that have their Report Status Flag Enabled
(*cc7*).
How does an Alarm get Acknowledged? An alarm can be acknowledged in four
ways:
1) Entering the '*' key on your touch-tone phone during message playback.
2) Calling back the dialer immediately after it calls you (callback acknowledge). This
feature is necessary if the called party does not have a touch-tone phone. When the
dialer is called back, it will report which alarms have been callback acknowledged.
This feature can be disabled if desired (0**08n*n) n=1 to enable, n = 0 to disable(See
Chapter 3, Operation)
3) The dialer will automatically acknowledge a successful call to a pager, answering
machine, or P.A. system if the telephone number is embedded with an auto
acknowledge code. (See chapter 5, Advanced Configuration).
4) Once in the system, a series of touchtone commands can be done that will
acknowledge either all current alarms or just specified individual alarms.
For the first three methods, the dialer will acknowledge all alarms in the system that are
programmed to call the same telephone number as the one that was called. This feature
assures that acknowledgments only apply to alarms associated with each channel’s
calling list.
What if I’m not Home? The Call Progress Decoding features of the dialer allow it
to determine if the called telephone number is busy or did not answer. In either case, the
dialer will wait 10 seconds before going off-hook and placing a call to the next number
on the calling list.