Microtel Series 1000EX - Manual (Page 60)

MICROTEL Series 1000EX Dialer
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TROUBLESHOOTING:
Symptom: Voice data lost or clock and calendar lost.
Cause: 3v battery replacement.
Cause: Jumper J14 on processor board not installed.
Symptom: Unable to place telephone calls (Line LED comes on but no ring at called
telephone number).
Cause: Phone number not entered correctly.
Cause: Call being placed to different number/list than expected.
Cause: Phone line not plugged-in, phone line broken or in use.
Symptom: Unable to program with local telephone even when Off Hook light is on.
Cause: Incorrect command format (all commands begin with * or **). To clear out the
message buffer at any time, press the ‘#’ key.
Cause: Touch-tone phone must be used (listen for tones when keys are pressed).
Cause: Phone not plugged in correctly (local telephone must be plugged into PHONE jack,
and OFF HOOK LED should be on).
Cause: Dialer off-hook placing call (LINE LED is on).
Cause: You hear ‘System Ready’, but are not able to get a response. Loud or semi-noisy
environment: program from a remote phone or use a mute button on the local
phone.
Symptom: Not placing alarm call (Line LED does not come on at all) with Input channel in
fault condition even though Power/Fault Indicator is blinking 50 On/50 Off.
Cause: Local telephone is off-hook.
Cause: System or telephone disable timer set.
Cause: Intercall (Snooze or Call-spacing) delay set.
Cause: No valid telephone numbers to call for channels in alarm.
Symptom: Not placing alarm call with Input channel in fault condition. Also, Power/Fault
Indicator is still at a steady flicker.
Cause: No faults are currently recognized by the dialer.
Check to see what the dialer thinks it is reading for this channel Type in *cc0* to
listen to the channel’s current condition.
If it says that the channel is ‘Spare’, the channel hasn’t been programmed yet. It
needs to be programmed (see Section Configuring Input/Output Modules).
If it says inproper input condition, need to check external Wiring, I/O Module Type
plugged into the dialer channel, and Dialer Channel Type Programming (*cc2*).
If it says the proper input condition, make sure the channel is properly set to being
Normally Open or Normally Closed (*cc2*, see Section Configuring
Input/Output Modules
)
Then, you need to check the channel’s Alarm Configuration (*cc8*). If set as
‘None’, no calls will be made from this channel. Need to set to Call On Alarm
(**cc82*).
Symptom: Dialer is dead (Power LED is on steady, not flickering).
Cause: Possible external damage or non-recoverable CPU error (Call Technical Support).
Symptom: Dialer is dead (Power LED is off).
Cause: Check power to dialer. Make sure it is wired properly to the dialer.
Cause: Possible external damage or Non-recoverable CPU failure (Call Technical Support).