Canon SCANFRONT 220 - Manual (Page 140)

8-3
Chapter 8 Troubleshooting
Documents are double fed
Cause
Static electricity is causing the pages of the document to stick to each
other.
Solution Before you load a stack of documents, fan the documents.
Documents are double fed
Cause The type of paper of the documents is causing a paper feed error.
Solution
Load no more than ten pages of documents. (See p. 2-10.) Use bypass
feeding to scan the pages one by one.
A stack of documents are fed
together
Cause The feed selection lever is set to bypass feeding. (See p. 2-5.)
Solution Set the feed selection lever to page separation feeding.
Cannot connect to an FTP
server that can be accessed
from outside the company Cause
The scanner cannot connect to an FTP server that requires firewall
settings to be configured.
Solution
Use an FTP server that does not require firewall settings to be
configured.
Scanning starts immediately
after I press a job button (certain
users only)
Cause
The job buttons are designed to work that way. See “Skip Scan Setting
Screen” on p. 4-17 and p. 5-14.
Solution Place the document and then press a job button.
Cannot turn on the power
Cause
The AC adapter is not connected properly or the power plug is not
inserted.
Solution
Check the connections of the AC adapter and power plug. If the
problem is not resolved after checking the connections, contact your
local authorized Canon dealer.
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution
Contact the administrator, and check the “Language/Timezone” setting.
(See p. 4-25.)
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered.
(See p. 4-7 and p. 4-26.)
Solution Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause The LAN cable is not connected properly.
Solution Check the connections of the LAN cable.