Heath Consultants EI-5 Ethane Gas Identifier - Manual (Page 21)

EI-5 Manual Rev A 18
All instruments and products manufactured by the Heath Consultants
Incorporated are warranted to be free from defects in material and
workmanship for one (1) year from the date of shipment.
Furthermore, the warranty on authorized repairs in Houston FSC and regions
is ninety (90) days materials and thirty (30) days labor. This repair warranty
does not extend any other applicable warranties.
Our warranty covers only failures due to defects in materials or workmanship,
which occur during normal use. It does not cover failure due to damage
which occurs in shipment, unless due to improper packing, or failures which
result from accident, misuse, abuse, neglect, mishandling, misapplication,
alteration, modification or service by anyone other than a Heath warranty
repair location.
Battery and damage from battery leakage and all expendable items such
as filters and Plunger Bar rods are excluded from this warranty. Also,
O-rings, gaskets and seals for the Petro-Tite product line are excluded from
warranty coverage. In addition “wetted” parts in various Petro-Tite products
are warranted for 30 days only.
Heath’s responsibility is expressly limited to repair or replacement of any
defective part, provided the product is returned to an authorized warranty
repair location, shipping charges pre-paid and adequately insured. Return
shipping charges and insurance will be paid by Heath warranty expense.
We do not assume liability for indirect or consequential damage or loss of
any nature in connection with the use of any Heath product.
There are no other warranties expressed, implied or written except as
listed above.
The following suggestions will expedite the repair of your instrument:
• Package carefully, using the original shipping carton, if available,
return all components.
• Specify your complete shipping and billing addresses.
• Specify the instrument or product name, model number and serial
numbers on all correspondence.
• Include a brief description of the problem you are experiencing and
specify person to be contacted for information.
WARRANTIES AND WARRANTY REPAIR