Maintenance, Roadside assistance, Change of address or change of ownership – Mercedes-Benz 2013 GL Class User Manual

Page 27: Vehicle operation outside the usa and canada, Introduction

Advertising
background image

notified Mercedes-Benz USA, LLC in
writing of the need for its repair,

(2) the same substantial defect or

malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or

(3) the vehicle is out of service by reason of

repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.

Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350

Maintenance

The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.

Roadside Assistance

The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)

(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.

Change of address or change of

ownership

In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.

Vehicle operation outside the USA

and Canada

If you plan to operate your vehicle in foreign
countries, please be aware that:

R

service facilities or replacement parts may
not be readily available.

R

unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.

R

the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.

Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA

Introduction

25

Z

Advertising