TabletKiosk Sahara Slate PC i400 Series - Manual (Page 111)

 Chapter 08: Troubleshooting
USB Problems/Solutions
Contacting Your Dealer
If you still have a problem, the next step is to contact the dealer
where you purchased your Sahara Slate PC.
Your dealer can determine if the problem will require that the
computer be taken to a service center for repair. Before you call
your dealer, please have the following information available:
1. Which model do you have?
2. What is the serial number?
3. How is your computer configured? What peripheral devices
are you using?
4. What messages, if any, appear on the screen?
5. What software were you running at the time of the problem?
6. What have you done already to try to solve the problem? If
you have overlooked a step, your dealer may be able to
solve the problem over the phone.
Recovering Your System Using the System Restore DVD
Your Sahara Slate PC should have come with a System Restore
DVD that matches the operating system that came preloaded on
Problem Possible Cause Solution
An external device
does not work when it
is connected to one of
the USB ports. The external device is
not receiving power. Make sure that the external device is
plugged into an electrical outlet.
The external device is
defective. Try connecting the external device to
another computer to determine if it
operates properly.
Windows is not
recognizing the
device properly. Disconnect the device, power it off,
reconnect the device and then turn
it on.
Disconnect the device, power it off,
power it back on and then plug it back
into the computer.