Lumens Technology VS-LC101 - Manual (Page 50)

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Chapter 9 Troubleshooting
This chapter describes problems you may encounter while using VS-LC101. If you have questions, please refer to
related chapters and follow all the suggested solutions. If the problem still occurred, please contact our
distributors or service center.
No. Problems Solutions
1. Boot without power
signal
Make sure you have plugged in the power cord.
2. No image output 1. Check the power.
2. Check for loose connection wires.
3. Replace the cables and make sure they are not faulty.
3. The live streaming
function lags when 4
VC-A20P are connected
to the network
Because live streaming is transferred over the network, connecting 4
network cameras may result in insufficient broadband. Please change
VC-A20P settings.
 Resolution: 1920x1080
 FPS: 30fps
 Bitrate: 2M
4. No image output after
logging into Director
Certain browsers may have firewall limitations. Change the firewall
permission to include the software. Please following the below instructions
to set up your browser:
1. Click [Start] and then [Control Panel] In the search field, enter [Firewall]
and click [Windows Firewall].
2. Click [Allow an app or feature through Windows Firewall] on the left
panel.
3. Click [Change Settings]. (Administrator privileges required) If an
administer password or confirmation is required, enter the password or
provide confirmation information.
4. Select the program from the checkbox for approval and press [Confirm].
If the above configuration is invalid, first suspend the antivirus software and
ensure that the program is not blocked by the antivirus.
5. Unable to log into
System Configuration or
Director once the
VS-LC101 is connected
1. Check username and password. These fields are caps sensitive.
2. Check browser version. Refer to 4. System Requirements to view the
supported versions.
6. Unable to record with
USB with the error
message, “Failed to
record, please check
storage device or
turn-on streaming.”
1. Check Local Storage Settings configuration and whether the portable
disk is formatted. Refer to 5.2.4 Settings (Format Hard Drive) .
2. Check connection method. The PC must be connected to the VS-LC101
via a router, and the IP address must be on the same network segment.
3. Test with another portable disk.
4. Deactivate network streaming: Open browser and log into System
Configuration/Director. Change recording settings and deselect
streaming mode.
7. “HDCP Lock” is
displayed when
connecting the
VS-LC101 to a notebook
HDMI with HDCP encryption is the default output for a variety of
notebooks. Configure the notebook to VGA output.
8. Can I access System
Configuration or Director
without connecting the
VS-LC101 to my PC via a
router
Yes, but the IP address of the VS-LC101 and the PC must be manually
adjusted to the same network segment (e.g., 192.168.0.x) before
connecting the PC network to the WAN terminal of the VC-LC101.
[Remark] 169.172.x.x is an invalid network segment, and should not be
used.