Lynx Studio Aurora 16 - Manual (Page 29)

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7 Support
We are devoted to making your experience with the Aurora trouble-free and productive. If the
troubleshooting and operational sections of this manual did not help resolve your questions, several
support options are available to you:
7.1 Lynx Website Support Resources
Logging on to http://www.lynxstudio.com > Support, will provide several options for resolving your
support issues:
Downloads
A library of current firmware and driver files are available for download and installation.
Check back regularly to insure that your Aurora is up-to-date.
Contact Tech Support
For direct attention from the Lynx Technical Support Staff, registered users can submit a
support ticket online that details their problem and steps they’ve taken to resolve it. Most
Support Ticket submissions are responded to within 24 hours.
Frequently Asked Questions
An extensive catalog of FAQs derived directly from our most common tech support inquiries.
Our FAQ section is updated regularly and designed to allow users to find the answers to their
most common questions quickly.
Lynx Support Forum
An online Lynx users support forum provides a venue for customers to post questions and
issues and receive responses from other users as well as Lynx technical administrators.
Searching previous posts is often an excellent way to uncover valuable information about
Aurora operation and troubleshooting. See
http://www.lynxstudio.com/forum
Support Documents and User Manuals
A library of useful “how-to” documents, troubleshooting aids and charts are available for 24/7
assistance. User Manuals are also conveniently available online for all Lynx products
7.2 Telephone Support
Telephone support is available by calling +1 (714) 545-4700 extension 206 from 9AM to 5PM Pacific
Time, Monday through Friday, excluding United States Holidays.
7.3 Registering your Aurora
Lynx is committed to providing you with the best service possible. To help us serve you better, please
be sure to register your Aurora using one of the following methods:
¾
Fill out and mail the Warranty Registration Card included with your Aurora.
¾ Register on the web at: http://www.lynxstudio.com/ > Support > Register Your Products
Once you are registered you will automatically receive notifications of new products and
upgrades.
7.4 Return Policy
If you have a unit that you suspect is defective or is malfunctioning contact Lynx technical support via
one of the means described above for diagnosis. If the technician determines that the unit is faulty,
they will issue an RMA number so you can send the unit in for repair. Units received without a valid
RMA number will be refused. All RMA numbers are valid for 30 days from the date of issue.