Ch 10 - troubleshooting and customer support, Electrostatic discharge (esd), handling notice, Product care – Measurement Computing DaqScan 2000 Series User Manual

Page 61: Troubleshooting and customer support 10

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Troubleshooting and Customer Support

10

Electrostatic Discharge (ESD), Handling Notice…… 10-1
Product Care …… 10-1
ReadMe Files and the Install CD-ROM ……10-2
DaqCOM Issues …… 10-2
Driver Support……10-2
Ethernet Problems …… 10-3

Frequently Asked Questions …… 10-4
Customer Support …… 10-5

Electrostatic Discharge (ESD), Handling Notice

The discharge of static electricity can damage some electronic components. Semiconductor

devices are especially susceptible to ESD damage. You should always handle components

carefully, and you should never touch connector pins or circuit components unless you are

following ESD guidelines in an appropriate ESD-controlled area. Such guidelines include the

use of properly grounded mats and wrist straps, ESD bags and cartons, and related

procedures.


Product Care

Daq products and DBK options are essentially maintenance free and require a minimal amount

of care. They should be treated much like any other high-tech equipment. In general:

Keep them clear of harsh chemicals and abrasive elements.

Avoid exposing the products to extreme heat, for example, avoid setting up a Daq system

near a boiler or furnace.

Avoid extreme shock and vibration.

Avoid subjecting the units to liquids and extremely fine air particulate, such as silica dust.

Never touch circuit boards without proper ESD (Electrostatic Discharge) measures in

place.

A “common-sense” approach to handling your data acquisition equipment will go a long way in

protecting it from inadvertent damage.

Note that you can use lint-free rags and Isopropyl Alcohol

(Rubbing Alcohol) to clean the outer plate surfaces of Daq

devices and optional DBK modules.

DaqScan/2000 Series

898095

Troubleshooting & Customer Support 10-1

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