Troubleshooting ethernet problems, Modem setup, Modem ppp dialout – Obvius A7801 User Manual

Page 16: Example dialout to an isp or ras

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After changing any of the settings on this page, you will be required to reboot the AcquiLite Use the system/status web
configuration page, or the LCD console to reboot the AcquiLite.

Troubleshooting Ethernet Problems

After reconfiguring the ethernet settings you experience problems accessing the AcquiLite with your web browser, check the
following items.

Verify that you rebooted the AcquiLite after making the changes to the network settings.

Use the AcquiLite LCD console. Check the IP address and Netmask. Verify these are correct.

Verify the network connection in your computer has the proper IP address, on the same subnet, to access the AcquiLite.

Modem Setup

This configuration option will allow you to configure specific features in the modem if needed. For most applications, the
default settings are ok. The options are as follows:
Modem type: multitech: A MultiTech modem was detected. (default on all A7801 AcquiLite devices)
Modem Speed: Select the maximum baud rate to use. On noisy phone lines, try setting this to 14.4kbps for a more reliable
connection.
Modem setup string: This option allows the use of specialized modem setup strings. The default “AT” is sufficient for
most applications. Click the “use default” button to enter the default setup string.
Speaker Volume: This option sets whether the speaker is on or off.

Modem PPP Dialout

The AcquiLite has a dialout feature that will allow the AcquiLite to place an outboud call and upload data to a central
database server. If the dialout feature is enabled, the dialout connection will be initiated before the data upload process is
started. Dialout connections allow the AcquiLite to connect to a generic PPP server such as a RAS system, or an internet
service provider (ATT Worldnet, Earthlink, Netcom, etc.) Internet services that require custom software such as AOL,
Juno, and ATT Global are not supported. To test if a dialup service is supported, simply use the MS Windows built in
dialup-networking feature and attempt to establish a connection. If successful, the AcquiLite should work with the service.
You may wish to test the dialup account phone number, username and password with windows first to verify that the account
works correctly.

Enable/Disable: turn on or off the ability to place an outbound call to an ISP. Note, when enabling this feature, the default
gateway in the network setup webpage is removed. You must reboot after enabling or disabling dialout support to make the
change take effect.
Phone number to dial: This is the phone number to call. A comma can be used to pause for 1 second, useful after dialing 9
for an outside line.
Username: the login or username of the dialup account at your ISP.
Password: The passowrd for the ISP account.

Example Dialout to an ISP or RAS

The AcquiLite has the ability to place phone calls to a Remote Access Server (RAS) or ISP in order to upload data that has
been collected from the pulse output devices. This feature is useful when using the AcquiLite on a phone line with the
Building Manager Online service, or with your own data collection server. Dialout configuration is not useful if you do not
have a central database server to send the data to.

Step 1: Collect the necessary information. You will need some details about the ISP or RAS you will be calling.

Dialout server details
Dialout prefix and long distance access code (if needed) ie dial 9 for an outside line ______
ISP or RAS telephone number: ________________________
ISP or RAS DNS server: ___.___.___.___ (optional)
ISP or RAS login name _________________
ISP or RAS password _________________

Dialout worksheet

Page 16

A7801 AcquiLite – Data Acquisition Server

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