Verilink PRISM 3060-10 (34-00252.4) Product Manual - Manual (Page 74)

66 C HAPTER A: C USTOMER S ERVICE
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Returning
Products If for any reason you must return your TXPORT product, it must be returned to
the factory, shipping prepaid and packaged to the best commercial standard for
electronic equipment. TXPORT will pay shipping charges for delivery on return.
You are responsible for mode and cost of shipment to TXPORT.
You must have a Return Material Authorization (RMA) number marked on the
shipping package. Products sent to TXPORT without RMA numbers will be
returned to the sender unopened, at the sender’s expense. A product sent directly to
TXPORT for repair must first be assigned a Return Materials Authorization
(RMA) number.
You may obtain an RMA number from customer service at 800 -926 -0085, ext.
2282. When calling TXPORT for an RMA, please have the following information
available.
✦ Model number and serial number for each unit.
✦ Reason for return and symptoms of problem.
✦ Warranty status (if known).
✦ Purchase order number to cover charges for out -of-warranty items.
✦ Name and telephone number of a person we can contact if we have questions
about the unit(s).
✦ Mode of shipment required (second-day air is the normal mode of shipment for all
returned material unless otherwise specified).
Units being returned to TXPORT should be sent to the following address.
TXPORT
127 Jetplex Circle
Madison, Alabama 35758
Ordering
Numbers The part number to order a TXPORT 3010 -400 DSU MP is F-3010-400 --1161.
The part number to order a TXPORT 3060 -10 is F-3060-001--1311.
The DSU MP requires the PRISM 3060 -10 to have software revision 2.64 or greater.
Contact TXPORT Inside Sales for a software upgrade, if needed.
Each PRISM 3060 -10 unit is supplied with the following standard equipment:
✦ Attached 19-inch mounting brackets
✦ AC power supply cord
✦ PRISM 3060-10/DSU MP reference manual
The TXPORT 3010 -400 is shipped from the factory with the following standard
equipment:
✦ 3010 -400 reference manual (p.n. 34-00252)