Emerson NGA 2000 TO2 - Manual (Page 71)

Instruction Manual
760008-A
September 2001
Rosemount Analytical Inc. A Division of Emerson Process Management Return of Material 7-1
Model NGA 2000 TO2
SECTION 7
RETURN OF MATERIAL
7-1 RETURN OF MATERIAL
If factory repair of defective equipment is re-
quired, proceed as follows:
1. Secure a return authorization from a
Rosemount Analytical Inc. Sales Office or
Representative before returning the
equipment. Equipment must be returned
with complete identification in accordance
with Rosemount instructions or it will not
be accepted.
Rosemount CSC will provide the shipping
address for your instrument.
In no event will Rosemount be responsi-
ble for equipment returned without proper
authorization and identification.
2. Carefully pack the defective unit in a
sturdy box with sufficient shock absorbing
material to ensure no additional damage
occurs during shipping.
3. In a cover letter, describe completely:
• The symptoms that determined the
equipment is faulty.
• The environment in which the equip-
ment was operating (housing, weather,
vibration, dust, etc.).
• Site from where the equipment was re-
moved.
• Whether warranty or non-warranty
service is expected.
• Complete shipping instructions for the
return of the equipment.
4. Enclose a cover letter and purchase order
and ship the defective equipment ac-
cording to instructions provided in the
Rosemount Return Authorization, prepaid,
to the address provided by Rosemount
CSC.
Rosemount Analytical Inc.
Process Analytical Division
Customer Service Center
1-800-433-6076
If warranty service is expected, the defective
unit will be carefully inspected and tested at
the factory. If the failure was due to the condi-
tions listed in the standard Rosemount war-
ranty, the defective unit will be repaired or
replaced at Rosemount’s option, and an oper-
ating unit will be returned to the customer in
accordance with the shipping instructions fur-
nished in the cover letter.
For equipment no longer under warranty, the
equipment will be repaired at the factory and
returned as directed by the purchase order
and shipping instructions.
7-2 CUSTOMER SERVICE
For order administration, replacement Parts,
application assistance, on-site or factory re-
pair, service or maintenance contract informa-
tion, contact:
Rosemount Analytical Inc.
Process Analytical Division
Customer Service Center
1-800-433-6076
7-3 TRAINING
A comprehensive Factory Training Program of
operator and service classes is available. For
a copy of the Current Operator and Service
Training Schedule contact the Technical
Services Department at:
Rosemount Analytical Inc.
Phone: 1-714-986-7600
FAX: 1-714-577-8006