Enviro Venice - Manual (Page 29)

29
Warranty
Sherwood Industries Ltd. is the manufacturer of the Enviro line of heating products. At Sherwood
Industries, our commitment to the highest level of quality and customer service is the most important
thing we do. Each Enviro stove is built on a tradition of using only the finest materials and is backed by
our Exclusive Lifetime Limited Warranty to the original purchaser. With Enviro, you’re not just buying a
stove, you’re buying a company with years of unequalled performance and quality.
Limited Lifetime Warranty:
Under this warranty, Sherwood Industries Ltd. covers the stove body and accessories against defects
in materials and workmanship, for part repair or replacement for the first seven (7) years and limited
labour for the first two (2) years to the original purchaser. This Warranty covers: Firebox, Stainless Steel
Secondary Air Tubes, Cabinet Sides, C-Cast Ceramic Baffle Baffle, Surround Panels, Pedestals, Legs,
Ceramic Glass, Slider Control and Cast Iron Door Assembly against defects. Please see the exclusions and
limitation section below as certain restrictions and exclusions apply to this warranty.
Limited Two (2) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers all electrical components against defects in
materials and workmanship, for part repair or replacement for the first two (2) years and limited labour
for the first two (2) years to the original purchaser. Please see the exclusions and limitation section below
as certain restrictions and exclusions apply to this warranty.
Limited One (1) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers all exterior surface finishes against defects in
materials and workmanship, for part repair or replacement and limited labour for the first year to the
original purchaser. Please see the exclusions and limitation section below as certain restrictions and
exclusions apply to this warranty.
How the Warranty Works
1. All warranties by the manufacturer are set herein and no claim shall be made against the manufacturer
on any oral warranty or representation. All claims under this Limited Warranty must be made in writing
by your dealer.
2. Any stove or part thereof that is repaired or replaced during the Limited Warranty period will be
warranted under the terms of the Limited Warranty for a period not exceeding the remaining term of
the original Limited Warranty or six (6) months, whichever is longer.
3. For any part or parts of this stove, which in our judgment show evidence of defects, Sherwood
Industries Ltd. reserves the option to repair or to replace the defective product through an accredited
distributor or agent, provided the defective part is returned to the distributor or agent, transportation
prepaid, if requested. Sherwood Industries Ltd. may chose to buy back the item at the cost the dealer
was invoiced.
4. If you discover a problem that you think may be covered by the Limited Warranty, you MUST REPORT
it to your Enviro dealer WITHIN 30 DAYS, giving them proof of purchase and the date of purchase.
The dealer will investigate the problem and work with Sherwood Industries Ltd. to determine whether
the problem:
a) Is covered by the Limited Warranty or
b) Can be fixed in your home or does the product need to be returned to Sherwood Industries Ltd.
for repair.
5. If Sherwood Industries Ltd. determines that the stove needs to be returned to Sherwood Industries
Ltd. for repair, the customer has the responsibility and the expense of removing it from their home
and shipping it to Sherwood Industries Ltd. If the problem is covered by the Warranty, Sherwood
Industries Ltd. will replace the item at their discretion and the customer will be responsible for return
shipping and re-installation in their home.