Evolve Communications RD5000 User Manual
Page 64
63
*Trademark
FAQ
FAQ
What is my
DirecTune* device?
This is the device that you use in your system to change channels (typically a
TV, cable box, satellite receiver or VCR). To determine the DirecTune device
for your system, see page 20 for more details.
The remote is in VCR mode, but where are the VCR keys?
The VCR key functions are located in the Extended Function Screen under
the ADVANCED key. To access them, press the ADVANCED key. Highlight the
desired function and press the SELECT key to send the command.
Note
You may see more functions in the Extended Function Screen than were on
your original remote. If you experience a command not working, verity that
you have selected a function that works on your original remote.
Why are there no program titles in the Program Listings?
The GUIDE Remote
* stores up to seven days of TV Listings. If you have not
downloaded the listings from the Website in more than seven days, the program
titles will be blank. The program titles will appear again in your remote after you
log in at our Website and sync your remote.
Check to see if your time and date is set correctly. To access the time and date
settings, press the MENU key and SELECT
Remote Settings >
Time and Date > Display Time and Date. If incorrect, set the correct time and
date. (see page 42)
How often should I sync my remote to update my TV Listings?
We recommend that you sync your remote at least once a week. This ensures
you have up-to-date TV Listings in your remote.
Why are my Interactivity keys (VOTE, CLIP, WIN, SHOP, and INFO) not
working?
Make sure you have a
DirecTune* device setup. (see page 20)
Make sure that the remote is controlling the
DirecTune device. If not, press the
MODE keys to access the
DirecTune device.
Make sure that the TV Listings have not expired. To check the TV Listings
expiration date, press the MENU key and SELECT
Remote Support > About
Remote. If the TV Listings have expired, log in at our website and sync your
remote.
I want to see my Interactivity Offer requests right away. Is this possible?
Yes. You can sync your remote as often as you want. To review your
InteractivityOffer requests, go to the Links sections at www.GuideRemote.com.