ProSoft Technology ILX800-SMSG - Manual (Page 39)

ILX800-SMSG ♦ Micro800 Platform Contents
SMS Text Plug-in Module for GSM Networks User Manual
ProSoft Technology, Inc. Page 39 of 41
June 18, 2014
All returned Products must be shipped freight prepaid, in the original shipping container or
equivalent, to the location specified by ProSoft, and be accompanied by proof of purchase
and receipt date. The RMA number is to be prominently marked on the outside of the
shipping box. Customer agrees to insure the Product or assume the risk of loss or damage
in transit. Products shipped to ProSoft using a shipment method other than that specified by
ProSoft, or shipped without an RMA number will be returned to the Customer, freight collect.
Contact ProSoft Technical Support for further information.
A 10% restocking fee applies to all warranty credit returns whereby a Customer has an
application change, ordered too many, does not need, etc. Returns for credit require that all
accessory parts included in the original box (i.e.; antennas, cables) be returned. Failure to
return these items will result in a deduction from the total credit due for each missing item.
7.1.2 Returning Units Under Warranty
A Technical Supp ort Engineer must approve the return of Product under ProSoft’s Warranty:
a. In-Warranty returns will be repaired and returned to the customer within 8 weeks of
receipt of product at ProSoft’s designated repair location. If upon evaluating the product it is
deemed to be non-repairable due to manufacturing defect, a replacement will be sent.
Should this be the case, a purchase order will be required prior to shipment. If returning the
product to ProSoft for repair has an adverse affect on customer’s production, ProSoft
encourages the customer purchase a remanufactured unit, if available at discounted pricing
to use as a spare now and in the future.
b. Credit for a product under warranty will be issued upon ProSoft completing test and
evaluation of product at designated location referenced on the Return Material Authorization
If a defect is found and is determined to be customer generated, or if the defect is otherwise
not covered by ProSoft’s Warranty, there will be no credit given. Customer will be contacted
and can request module be returned at their expense.
i.
7.1.3 Returning Units Out of Warranty
Customer sends unit in for evaluation to location specified by ProSoft, freight prepaid.
If no defect is found, Customer will be charged the equivalent of $100 USD, plus freight
charges, duties and taxes as applicable. A new purchase order will be required.
If unit is repaired, charge to Customer will be 30% of current list price (USD) plus freight
charges, duties and taxes as applicable. A new purchase order will be required or
authorization to use the purchase order submitted for evaluation fee.
ProSoft will attempt to repair Products that have transitioned to End of Life and will be based
on availability of components needed to repair the unit(s).
The following is a list of non-repairable units:
1500
– All
1550 – Can be repaired, only if defect is the power supply
1560 - Can be repaired, only if defect is the power supply
2100-AGA
– Can be evaluated, but no guarantee for repair
3150 – All