HP 1600 - Manual (Page 162)

Troubleshooting checklist
Use the following steps when trying to solve a problem with the device.
Table 6-1 Troubleshooting checklist
Step number Verification step Possible problems Solutions
1 Is the power on?
When the device is connected
to a grounded power source,
the control panel shows
Hewlett-Packard with both
the
Ready and Attention lights
blinking. The control panel will
then display Initializing and
then Ready, at which time
only the green light will be on.
No power due to failed power
source, cable, switch, or fuse. 1. Verify that the device is
plugged in.
2. Verify that the power
cable is functional and
that the power switch is
on.
3. Check the power source
by plugging the device
directly into the wall or
into a different outlet.
4. Test the outlet or
connect another device
to the outlet to verify that
the outlet is functioning.
2 Does Ready appear in the
device control panel?
The control panel should
function without error
messages.
Control panel shows an error. See Device Status page for a
list of common messages that
will help you correct the error.
If the error persists, contact
HP Customer Contact Center.
3 Do information pages
print?
Print a Configuration page.
Control panel displays an
error message. See Device Status page for a
list of common messages that
will help you correct the error.
Media does not move
smoothly through the device
paper path. Clean the paper path.
Poor print quality. See the HP Color LaserJet
1600 User Guide for
information about print quality
problems. If the error persists,
contact HP Customer Contact
Center.
4 Does the device print from
the computer?
Connect the USB cable to the
device and the computer. Use
a word-processing application
to send a print job to the
device.
Software is not installed
correctly or an error occurred
during software installation. Uninstall and then reinstall the
device software. Verify that
you are using the correct
installation procedure and the
correct port setting.
The cable is not connected
correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected
to the USB port. Disconnect the other devices
and try again to print.
There is a port driver problem
in Microsoft Windows. Uninstall and then reinstall the
device software. Verify that
you are using the correct
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Engineering Detail