HP 1055CMHP - Manual (Page 14)

Troubleshooting
1-2
HP DesignJets 1050C and 1055CM Printers Service Manual
Guide to Troubleshooting the Printer
Introduction
This chapter will guide you through the relevant steps to take when
troubleshooting the printer.
Troubleshooting System Error Codes
Chapter 2 - System Error Codes contains a list of system error
codes and their respective descriptions and recommended corrective
actions. Only try one recommended action at a time and check if the
error code has disappeared.
If you have an error code which is not documented in this Service
Manual or you have an error which you cannot resolve, then report
the error to the HP Response Center or the nearest HP Support
Office. When reporting the error, have the following information
ready:
n Model and Serial Number of the printer.
n Which firmware revision the printer is using (See Note below).
Check firmware in Utilities / Statistics / Code rev.
n The complete error number (See Note below).
n The Service Configuration Print
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n The Current configuration sheet.
n Which software application the customer is using (name, version,
etc.).
NOTE When reporting the System Error Code, make sure that you
supply the full Error Code (including the last 8 numbers where
applicable) and the firmware version. Without this information,
HP Support Personnel cannot help you.