HP 1215 - Manual (Page 81)

Troubleshooting
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The software did not install
correctly.
OR
You need to uninstall the
printer software for any
reason.
There may be a conflict
with your virus protection
program.
There may be a conflict
with another software
program.
There may be a conflict
with a peripheral device
connected to the printer.
Macintosh
1. Uninstall your printer software. Insert the printer software CD into
your computer, select Uninstall from the Installer, then follow the
instructions on your computer screen.
2. Close any active virus protection programs.
3. Exit all software programs.
4. Reinstall the printer software.
If you are still having problems with the software installation, see the
inside back cover of this guide for HP Customer Care contact
information.
Problem Possible cause Solution