HP 1215 - Manual (Page 83)

Troubleshooting
www.hp.com/photosmart 77
Hardware solutions
Problem Possible cause Solution
My printer is connected
with a USB cable through
another USB device or a
hub and when I try to print I
get a message saying
“There was an error writing
to <name of USB port>.”
Your printer may not be
getting good data from the
other device or hub.
Two-way communication
between the printer and the
computer was interrupted
by another device attached
to the hub.
• Connect the printer directly to the USB port on the computer.
• Try disconnecting other USB devices from the hub and print
your document again.
I've connected my printer
using a USB cable, and
when I try to print I get a
message saying “There was
an error writing to Dot4.”
(Windows PC only)
You may not have plugged
your USB cable in before
installing the software.
1. Disconnect the USB cable from your printer and your computer.
2. Remove the printer software and then reinstall it.
• Insert the printer software CD into the computer.
• Click Remove HP PhotoSmart 1215/1218 Series
software .
• Follow the instructions on your computer screen to uninstall
the software.
3. Reconnect the USB cable to your printer and your computer. The
USB installation dialog should appear on your computer screen.
4. Reinstall the printer software. See the separate software
installation instructions.