HP 1215 - Manual (Page 85)

Troubleshooting
www.hp.com/photosmart 79
When I connected a USB
cable between the printer
and my computer, the
“New Hardware Wizard”
message appeared once,
but the printer did not
install. Now the “New
Hardware Wizard” will not
appear again.
(Windows PC only)
Installation was not
completed, it was canceled,
or there was an error.
1. Disconnect the printer from your computer and then reconnect it.
• Unplug the USB cable, then plug it back in.
2. Remove the printer software and then reinstall it.
• Insert the printer software CD into the computer.
• Click Remove HP PhotoSmart 1215/1218 Series
software .
• Follow the instructions on your computer screen to uninstall
the software.
• When the uninstall is completed, turn the computer OFF and
then ON again.
• Reinstall the software. See the separate software installation
instructions.
When I connect a USB
cable between the printer
and my computer, an
“Unknown device”
message appears.
(Windows PC only)
Static electricity has built up
in the cable between your
computer and printer.
You may have a defective
USB cable.
The software could not
identify the new printer; the
printer-USB connection may
be defective.
1. Disconnect the USB cable from your printer.
2. Disconnect the power cable from the printer.
3. Wait approximately 30 seconds.
4. Plug the power cable back into the printer.
5. Plug the USB cable back into the printer.
6. If “Unknown device” continues to appear in the “New hardware
found” dialog, check the Web for updates or contact HP
Customer Care. See the back cover for contact information.
Problem Possible cause Solution