Enww troubleshooting common macintosh problems 37 – HP 2605dtn User Manual

Page 49

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The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

Solution

<lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the
software. See the Getting Started Guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the Getting Started
Guide
for instructions.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is
on, and the ready light is on. If you are connecting through a USB
or Ethernet hub, try connecting directly to the computer or use a
different port.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the printer that you wanted.

Cause

Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

The wrong printer name or IP address is being used. Another
printer with the same or similar name, IP address, or Rendezvous
or Bonjour host name might have received your print job.

Print a configuration page to check the printer name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP
address, or Rendezvous or Bonjour host name on the configuration
page matches the printer name, IP address, or Rendezvous or
Bonjour host name in the Print Center or Printer Setup Utility.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple

USB Adapter Card Support software. The most current version of
this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is
selected.

Cause

Solution

This problem is caused by either a software or a hardware
component.

Software troubleshooting

Check that your Macintosh supports USB.

Verify that your Macintosh operating system is Mac
OS X v10.2 or later.

Ensure that your Macintosh has the appropriate USB software
from Apple.

Table 3-1

Problems with Mac OS X (continued)

ENWW

Troubleshooting common Macintosh problems

37

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