FUJITSU MAM3184MC/MP - Manual (Page 104)

C141-E134-01EN 6 - 8
See Section 5.1 for notes on packing and handling when returning the disk drive.
6.2.3 Maintenance levels
If a disk drive is faulty, replace the whole disk drive since repair requires special tools and
environment. This section explains the two maintenance levels.
(1) Field maintenance (disk drive replacement)
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This replacement is done at the user's site.
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Replacement uses standard tools.
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Replacement is usually done by the user, retail dealer, distributor, or OEM engineer.
(2) Factory maintenance (parts replacement)
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This replacement can only be done by Fujitsu.
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Replacement includes maintenance training and OEM engineer support. OEM engineers
usually support retail dealers and distributors.
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Replacement uses factory tools and test equipment.