Technical support, The isupport website, Accessing isupport services – Force10 Networks PSeries 100-00055-01 User Manual

Page 129: Appendix f, Appendix f technical support, Manual pages

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P-Series Installation and Operation Guide, version 2.3.1.2

129

Manual Pages

Information on operating the appliance can be accessed through manual pages (man pages) with the
command

man

command

. The command

man

pnic

displays the man pages on the command line

interface; and

man

pnic

displays them on the Ncurses interface. Man pages for the compiler can be

accessed with

man

pnic-compiler

.

For information on Snort or creating Snort rules, visit

www.snort.org

.

For information on Unix commands and the vi editor, see

Appendix D , on page 125.

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Force10 equipment
and mitigating the impact of network outages. Through iSupport you can obtain technical information
regarding Force10 products, access to software upgrades and patches, and open and manage your
Technical Assistance Center (TAC) cases. Force10 iSupport provides integrated, secure access to these
services.

Accessing iSupport Services

The URL for iSupport is

www.force10networks.com/support/.

To access iSupport services you must have

a userid and password. If you do not have one, you can request one at the website:

1. On the Force10 Networks iSupport page, click the Account Request link.

2. Fill out the User Account Request form, and click Send. You will receive your userid and password by

E-Mail.

3. To access iSupport services, click the Log in link, and enter your userid and password.

Appendix F

Technical Support

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