Global Technology Associates SOFTWARE FIREWALL GBWA200501-01 - Manual (Page 10)

GB-Ware Firewall Product Guide 6
Modem/ISDN TA Hardware
GTA recommends configuring the modem or ISDN TA on another system
before installing it on GB-Ware. Most modems allow the storage of a user
configuration and the recall of this configuration using a specific command
(e.g. ATZ). It is usually easiest to configure the modem before installa-
tion, and then to recall that configuration and set the modem with a few
commands.
Note
The default configuration for most modems will generally work with
GB-Ware.
You should configure the modem to use a fixed DTE speed (the speed
at which the computer talks to the modem). If the modem supports DTE
speeds of 38,400 or 57,600 baud, use whichever of these values will ensure
the highest throughput. Configure your serial port to the highest possible
speed when using an ISDN TA. Unless you wish to connect at a specific
speed, set DCE (the speed at which the modem talks to a remote modem) to
auto-negotiate.
Cable Modems and xDSL Hardware
Cable modems and DSL (ADSL etc.) configurations utilize a passive inter-
connection device (cable modem, xDSL box) that is typically connected
to an Ethernet network interface card via a special network patch cable
(crossover cable).
Support
Installation ("up and running") support is available to registered users. If
you have registered your product and need installation assistance during
the first 30 days, contact the GTA Support team by email to support@gta.
com. Include your product name, serial number, activation code, feature
activation code numbers for your optional/subscription features, and a
Configuration Report (available in Reports under Configuration in the web user
interface), if possible.
Installation support only covers installation and default configuration of the
firewall. For further assistance, contact an authorized GTA Channel Partner
or GTA Sales staff for information about support offerings.
Support Options
If you need support after installation and default configuration, a variety of
support contracts are available. Contact an authorized GTA Channel Partner
or GTA Sales staff for more information. Support ranges from support per
incident to annual contract coverage.