Global Technology Associates SOFTWARE FIREWALL GBWA200501-01 - Manual (Page 47)

4 – Troubleshooting 43
11. The warning message “Initializing runtime slice 2 failed; No space left on
device” is displayed.
1. The Compact Flash card is too small; GTA only supports GTA-certi-
fied Compact Flash cards.
2. The Compact Flash card no longer functions correctly; contact GTA
or a GTA Channel Partner for hardware warranty.
12. I lost my user name and/or password. How can I log on to my firewall ?
If login information has been irretrievably lost, a firewall can be reset to
factory defaults, erasing all current configuration data and resetting both the
case-sensitive user name and password to “gnatbox”.
Caution
Resetting the firewall will cause it to lose current configuration data.
The configuration data can only be restored by loading a saved
configuration with a known user name and password, or by manually
entering the information.
To reset your firewall to factory defaults, attach either a terminal (using a
serial console cable), or a computer with terminal emulation software (using
a DB-9 null-modem cable). Enter these settings for the console connection:
E
MULATION
VT-100
P
ORT
Computer serial (COM) port connected to the firewall
via a DB-9 cable
B
AUD
R
ATE
38400
D
ATA
/ B
IT
R
ATE
8
P
ARITY
None
S
TOP
1
F
LOW
C
ONTROL
Hardware*
* Set flow control to “None” as an alternative to hardware flow control.
Power on the firewall. The following words will display:
GNAT Box System Software x.x.x
loading ...
When the word “
loading
” appears, immediately press CONTROL-R . The
system will begin to load, and configuration and hardware data will appear
on screen. Finally, a confirmation question displays:
Are you sure you want to reset your firewall configuration?:
(“yes” or “no”)
To reset to factory defaults, type the word “
yes
” in lower case letters. Typing
any other key will reboot the system without resetting to defaults. There is no
time out; the reset confirmation question will remain until a key is pressed.