Moxa Technologies Moxa Smartio C168H - Manual (Page 74)

Return Procedure
For product repair, exchange or refund, the customer must:
v
Provide evidence of original purchase
v
Obtain a Product Return Agreement (PRA) from the sales representative or dealer
v
Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.
v
Carefully pack the product in anti-static package, and send it, pre-paid, to the dealer. The PRA
should show on the outside of the package, and include a description of the problem along with the
return address and telephone number of a technical contact.