Product return procedure – Moxa Technologies NE-4100 User Manual
Page 90
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NE-4100 Series User’s Manual
Service Information
E-4
Product Return Procedure
For product repair, exchange, or refund, the customer must:
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Provide evidence of original purchase.
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Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
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Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter
product repair time.
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Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The
PRA should be visible on the outside of the package, and include a description of the problem,
along with the return address and telephone number of a technical contact.
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