10 call queues, 10 c, Ueues – InSciTek Microsystems Allworx Phone User Manual
Page 19: Phone guide
Phone Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page 15
Dialing extension 421 disables Do Not Disturb on the phone.
Note: The Mute/DND button will not be lit.
6.10 Call Queues
The caller will hear music while waiting in the Queue, if Music on Hold is enabled for your company’s system.
Logging in/out of a Queue
To login to a Queue:
1. Press the Queue PFK on your phone corresponding to the Queue to be logged into.
2. Hold down the PFK for at least 1.5 seconds.
3. The button will change color from red to either off (no calls in queue) or flashing green (if a call is
waiting in the Queue).
Note: By default, the phone will automatically be logged into the Queue.
To logout Queue:
1. Press the Queue PFK on your phone corresponding to the Queue to be logged out of.
2. Hold down the PFK for at least 1.5 seconds.
3. The button will change color to solid red (logged out of Queue).
Placing a Call in a Queue
Calls can be put in a Queue either by dialing a 2## extension routed to a Queue from an Auto Attendant or
by the following steps:
To place a call in a Queue:
1. Press
the
Transfer button.
2. Dial 440# (# representing Queues 0 through 9) or a 2## extension that is routed to a Queue.
Retrieving a Call from a Queue
Call Queues are created and programmed by your System Administrator. There are two ways to retrieve a
call from a Queue:
• Dial extension 441# (# representing Queues 0 through 9).
• The System Administrator can define the PFKs on your Allworx phone as Queue Appearances for one
or more Call Queues:
The Queue PFK may be in one of several states:
o
Red means you are currently logged out of the Queue.
o
Off (not lit) means you are logged into the Queue but there are no calls waiting in the Queue.