i-mate PDA2 - Manual (Page 174)

Pocket PC Phone User Manual 174
Troubleshooting
Pocket PC Phone User Manual 175
Troubleshooting
Connection Problems
Problem Solution
n Unable to use Infrared (IR)
port to transfer information.
n Cannot connect to Internet,
web surfing doesn't work .
n Problems with the cable and
cradle connection .
1 Line up the IR ports so that they are unobstructed and within a
close 20cm range.
2 Make sure that nothing is obstructing the two IR ports.
3 Adjust the room lighting. Some light sources interfere with IR
connections. Try moving to a different location or turn out some
lights.
4 Transfer only one file, or no more than 25 contact cards, at a
time.
1 Check that you have set up and connected to an Internet service
provider.
2 Check that the wireless connection to your mobile service provider
is switched on and the signal is un-obstructed.
3 Verify with your Internet service provider that your username and
password are correct.
See Chapter 6, Getting Connected. Additional information is also
available in Connections Help on the Pocket PC and ActiveSync
Help on the PC.
1 Make sure that your Pocket PC is turned on.
2 Make sure that you do not have any other active connections. Tap
the Start menu > Today, and then tap at the bottom of the
screen, and then tap Disconnect in the dialog box.
3 Make sure that the cable is securely plugged into the COM or
USB ports on the back of your PC. Use the cable that came with
the Pocket PC without any extra cables or extenders attached.
4 Plug the other end of the cable securely into the correct port on
your Pocket PC. If you are using a cradle, push your Pocket PC
securely into the cradle.