Logging into and out of acd hunt groups – Inter-Tel INT4000 User Manual
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INT4000 Cordless Telephone User Guide
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Logging Into and Out of ACD Hunt Groups
Agents can log into and out of the ACD hunt group at any time. While logged in, the
agent receives calls through the ACD hunt group. When the agent is logged out, calls
to that ACD hunt group bypass the agent.
To log into all of your ACD hunt groups at once using the ACD Agent Login/
Logout feature code:
Dial
and enter your Agent ID, if necessary. The display shows AGENT
LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
NOTE:
This feature code acts as a toggle. If you were already logged in, the display
shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.
To log into one or more hunt groups using the ACD Agent Login feature code:
1.
Dial
. The display shows AGENT LOGIN ACD NUMBER.
2.
EITHER, Enter the desired ACD hunt group number.
OR, Press
to log into all of your ACD hunt groups at once.
The display shows AGENT LOGIN AGENT ID.
NOTE:
If you entered an invalid hunt group number, the display shows NOT AN
ACD HUNT GROUP, and you hear repeating tones.
3.
Do one of the following:
• To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID.
The display shows AGENT LOGGED INTO ALL ACDS. You are logged
into the ACD hunt group(s) that you requested that use the Agent ID you
entered in this step.
NOTE:
If another Agent ID is already logged in at this phone, you hear
repeating tones, and the display shows DIFFERENT AGENT ID ALREADY
USED. The other agent must log out before you can use that phone.
• To login to ACD hunt group(s) that do not use Agent IDs:
Press
.
The display shows AGENT LOGGED INTO ALL ACDS. You are logged
into the ACD hunt group(s) that you requested.
If you were already logged in, the display shows ALREADY LOGGED INTO
<hunt group>.
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over.
4.
Press
to hang up. Repeat this procedure to log into additional ACD
groups, if necessary.
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