Screening calls, Programming remote messaging, Screening calls programming remote messaging – Inter-Tel 7000 8662 User Manual

Page 66

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52

Inter-Tel

®

Model 8662 Endpoint User Guide

VOICE MAIL

FEATURES

Screening Calls

You can screen outside calls that are transferred to you from the system Auto Atten-
dant. Calls can be transferred using the following methods:

Unannounced Calls: Calls are sent directly to your extension.

Announce-Only Calls: Before Auto Attendant transfers a call to you, a prompt
asks the caller to record his or her name. When you answer, you hear “You have a
call from (caller’s name).” Then the call is sent to your extension.

Screened Calls: Before Auto Attendant transfers a call to you, a prompt asks the
caller to record his or her name. When you answer, you hear “You have a call
from (caller’s name).” You can then choose whether or not to accept the call.

After receiving a screened call, you have the following options:
• Press

or say “Accept” to accept the call.

• Press

or say “Replay” to replay the announcement.

• Press

or say “Voice Mail” to send the call to voice mail.

• Press

or say “Forward,” and then dial the extension number to forward the

call to another extension.

• Press

or say “Refuse” to refuse the call.

To change the call screening transfer method: Access your mailbox (see

page 48

),

and then follow the voice menu prompts and use the appropriate Voice Mail flowchart
on

page 54

(without E-Mail Reader) or

page 58

(with E-Mail Reader) for the step

sequence.

Programming Remote Messaging

Using Remote Messaging, you can program voice mail to call you when your mailbox
receives new voice mail messages.

*

Using “cascade levels,” a series of up to nine

phone numbers, the voice mail system will call each number until it successfully con-
nects to a device (for example, a pager or cell phone).

You can use primary and alternate cascades to program messages for different time
periods. For example, you can use a primary cascade to notify you of new voice mail
messages from 5:00 P.M. to 10:00 P.M. on weekdays. You can also use an alternate
cascade to notify you of new messages on weekends. See

page 53

to set up Remote

Messaging.

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1

2

3

NOTE

Remote Messaging is supported for voice mail messages only. If E-
Mail Reader is enabled for your mailbox, you cannot use Remote
Messaging for e-mail and fax messages.

*

Remote messaging may or may not be enabled for your system. Contact your system administrator for
more information.

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