Sony 970C Series - Manual (Page 50)

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Getting Help When Things Go Wrong 3
• If you are in the U.S., setting up your printer for the
first time, and do not have a CD-ROM drive or access
to
HP Customer Care Online , you can order the
printer software on 3.5-inch diskettes by calling (661)
257-5565 (nominal shipping and handling charge
may apply). Diskettes are delivered to you at no extra
charge. Bonus software that may be provided on the
CD will not be provided on disks.
• If you are in the U. S. and need a software update,
you can download the printer software from
http://www.hp.com/support/home_products .
If you do not have access to the web site, call (661)
257-5565. Software updates are available for the cost
of the CDs or diskettes plus shipping.
• If you are outside the U.S. and cannot download the
driver from
HP Customer Care Online (see page 42),
call the HP Customer Care Center (see page 43)
nearest you.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply call the
HP Customer Care Center . A trained service technician
will diagnose the problem and coordinate the repair
process for you. This service is free during your printer’s
standard warranty. Beyond the warranty period, repairs
are charged on a time and materials basis.
HP Customer Care by Phone
Within 90 days from the time of your purchase, phone
support is provided to you free of charge. However, if you
are calling long distance, long-distance charges may
apply. Before placing a call for help, please make sure
that:
1 You have checked your Quick Start Poster and this
User’s Guide for installation and troubleshooting
tips.
2 You have checked HP Customer Care Online (see
page 42) for product help.
3 If you are in the U.S., call HP Customer Care Audio
Tips , our toll-free automated support line at (877)
283-4684 for fast and simple solutions to
commonly asked HP DeskJet printer questions.
4 If you cannot solve your problem using the above,
then call an HP service technician while you’re in
front of your computer and printer. Before you call,
be sure you have the following information:
• Your printer’s serial number (the label is on the
printer’s bottom).
_________________________________
• Your printer’s model number (the label is on the
front of the printer).
_________________________________
• The model of the computer.
_________________________________
•
The version of the printer software and software
program (if applicable). To find your printer software
version, go to the HP DeskJet toolbox, click on the
printer icon in the title bar, then select
About from
the drop-down menu.
_________________________________
Then we can help you with your questions immediately!
See the list below for your country’s HP Customer Care
Center phone number:
Africa/Middle East 41 22/780 41 11
Argentina (541) 778-8380
Australia +61 3 8877 8000
Austria 43 (0) 660 6386
Belgium (Dutch) 32 (0)2 62688 06
Belgium (French) 32 (0)2 62688 07
Brazil 55 11 011 829-6612
Canada (905) 206-4663
Chile 800 36 0999
China 8610-65645959
Czech Republic 42 (2) 471 7321
Denmark 45 (0) 39 294099
Finland 358 (9) 2034 7288
France 33 (0) 143623434
Germany 49 (0) 180 532 6222
Greece 30 1 689 64 11
Hong Kong (800) 96 7729
Hungary 36 (1) 252 4505
India 91 11 682 60 35
Indonesia 6221 350 3408
Ireland 353 (0) 1662 5525
Israel 972-9-9524848
Italy 39 (0) 2 264 10350
970C.book Page 43 Tuesday, February 1, 2000 11:31 PM