Samsung Version 1.1 - Manual (Page 85)

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APPENDIX E FAQ
As you continue to use SNS-110, there could be some cases, which we have not yet discussed in this
manual. In such a case, it might actually be when SNS-110 has an error. But in most cases, an easy do-it-
right can fix the difficulties. Please react to the symptoms by following the instructions below.
When you get no Message after connected SNS-110 and PC with
RS-232C Cable and executed Terminal Emulation Program
(e.g. hyper terminal).
(1) Refer to "Connecting to RS-232C" of chapter 3, and check the connection condition of RS-232C cable.
(2) Check whether there is no conflict at the connected PC's COM Port.
(3) Check if the Terminal Emulation (Hyper Terminal) is running to the PC that you want the connection
established.
(4) Check if the settings are correct as is mentioned in "Connecting to RS-232C".
When inner connections are established but outer ones are not.
(1) Check if the external user has a proper connection to the Network.
You can check this by executing "Ping" to the user's IP address at DOS window.
(2) Access a PC through internal connection, and check if the values are normally set for IP address,
Gateway, and Subnet Mask of network setup in Administration mode.
When e-mails are not sent and alarm sets off
(1) Check and see if the alarm sensor is properly connected to SNS 110, and functions normally.
(2) Refer to "Connecting to Alarm Sensor", Chapter 3.
(3) Check the connected values of Alarm/Relay Out setting at Administration mode.
Take special note for receiver's e-mail address.
(4) Check the values assigned for Domain Name, SMTP server setting at Administration mode.
Ex) Domain Name: samsung.co.kr
SMTP Server : vcr.sec.samsung.co.kr or 168.219.13.12
(5) Make sure the E-mail address entered on the 'sender' of the Alarm/Relay Out in the Administration Mode
is valid.
When there is no response by executing "Ping" in the process of
setting the IP address
(1) Check the condition of the network you wish to connect SNS-110 to. Once Network is established,
LED of SNS-110's Network should be blinking. If it isn't, please contact the network manager.