Lucent Technologies DEFINITY ProLogixTM Solutions 555-235-100 - Manual (Page 100)

5 CentreVu Explorer II
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-6
CentreVu Explorer II
Transform valuable call center information into timely and useful knowledge. It’s possible with Lucent
Technologies CentreVu™ Explorer II - a powerful management tool to help you take your call center
reporting capabilities a step further, providing a level of detail that’s more specific than ever before.
CentreVu Explorer II will give your call center with the following advantages:
• Cradle-to-Grave Reporting
All queries result in the return of accurate information produced by your call
center. With CentreVu Explorer II, you have a complete view of all touch points
for the caller, including the number of times a caller was transferred or placed on
hold plus total hold and call handling time for the caller for months and even
years after the actual call was received!
• Continuous Query Engine
CentreVu Explorer II delivers a tool that enables thousands of query
combinations to transform your current call center information into strategic
knowledge.
• Reporting Engine
Common queries can be created and shared with all system users for efficient and
consistent reporting.