Lucent Technologies DEFINITY ProLogixTM Solutions 555-235-100 User Manual
Page 104
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5
Automatic Call Distribution (ACD)
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Issue 2 June 1999 5-10
Figure 2.
A Basic Example of Automatic Call Distribution
1)
DEFINITY ProLogix Solutions
5)
Group C: General Information
2)
Incoming Lines
6)
Queues
3)
Group A: Business Travel
7)
Call Coverage to Group C
4)
Group B: Personal Travel
8)
Voice Mail
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