Lucent Technologies DEFINITY ProLogixTM Solutions 555-235-100 - Manual (Page 113)

5 Call Center Elite
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-19
• ANI/II Digits Routing
• ASA Routing
• Best Service Routing Single Site
• EWT Routing
• Vector Directory Number Calls Routing
• Wildcard Matching
Call Center Elite
The Call Center Elite package enhances your Call Center by including all the capabilities of the Call Center
Deluxe package in addition to the following features:
• Expert Agent Selection
• Reason Codes for Login, Logout, and ACW