Lucent Technologies DEFINITY ProLogixTM Solutions 555-235-100 - Manual (Page 98)

5 CentreVu Supervisor
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-4
Optional features include Multiple ACD reports and “what if” forecasting. CentreVu CMS provides the
information needed to manage the people, traffic load, and equipment in an ACD environment.
CentreVu CMS operates on a Sun SPARCserver or Ultra enterprise 3500 platform with a high performance
RISC processor in conjunction with the ACD features of CentreVu Call Center. Status information is sent to
CentreVu CMS from the DEFINITY ECS while ACD activities are in progress. This information includes
specific event data on calls by agent, agent group, station, queued calls, trunks, trunk groups, and agent
actions. With optional Call Vectoring, vector and Vector Directory Number (VDN) data is also tracked and
stored. CentreVu CMS provides the information needed to manage the people, traffic load, and equipment in
an ACD environment.
CentreVu Supervisor
Now you can view your call center through a user friendly, Graphical User Interface (GUI). With CentreVu
Supervisor, the powerful capabilities of CentreVu Call Management System (CMS) are expanded to provide
a variety of administrative tools and reports to maximize your call center performance. CentreVu Supervisor
enables you to:
• generate status reports in full customizable color graphical formats that are easy
to interpret at a glance
• perform administration tasks easily with the use of a mouse versus a series of
commands
• run other PC applications while actively monitoring call center conditions
• create thresholds for each individual supervisor or manager