Cannot print to the network printer ........................................................................................................... 171
Cannot print documents from a flash drive............................................................................................... 172
Resetting the printer to factory default settings ........................................................................................ 172
Jams and misfeeds troubleshooting................................................................................................172
How to clear and avoid paper jams .......................................................................................................... 172
Paper jam in the printer ............................................................................................................................ 173
Paper jam in the paper support ................................................................................................................ 173
Paper or specialty media misfeeds........................................................................................................... 173
Printer does not feed paper, envelopes, or specialty media..................................................................... 174
Banner paper jams ................................................................................................................................... 174
Paper continues to jam............................................................................................................................. 175
Paper jam in the Automatic Document Feeder (ADF) .............................................................................. 175
Paper jam in the duplex unit ..................................................................................................................... 175
Duplex unit does not operate correctly ..................................................................................................... 176
Memory card troubleshooting..........................................................................................................176
Memory card cannot be inserted .............................................................................................................. 176
Nothing happens when memory card is inserted ..................................................................................... 177
Photos do not transfer from a memory card across a wireless network................................................... 177
Copy troubleshooting.......................................................................................................................178
Copier does not respond .......................................................................................................................... 178
Scanner unit does not close ..................................................................................................................... 178
Poor copy quality ...................................................................................................................................... 179
Partial document or photo copies ............................................................................................................. 180
Copied item does not match the original item .......................................................................................... 180
Scan troubleshooting.......................................................................................................................180
Scanner does not respond ....................................................................................................................... 180
Scan was not successful .......................................................................................................................... 181
Scanning takes too long or freezes the computer .................................................................................... 181
Poor scanned image quality ..................................................................................................................... 182
Partial document or photo scans .............................................................................................................. 182
Cannot scan to a computer over a network.............................................................................................. 182
Fax troubleshooting.........................................................................................................................183
Cannot send or receive a fax.................................................................................................................... 183
Can send but not receive faxes ................................................................................................................ 185
Can receive but not send faxes ................................................................................................................ 185
Printer receives a blank fax ...................................................................................................................... 187
Received fax has poor print quality .......................................................................................................... 187
Caller ID information is not displayed ....................................................................................................... 188
Changing Caller ID pattern using the control panel.................................................................................. 188
Fax Error................................................................................................................................................... 188
Fax Mode Unsupported ............................................................................................................................ 188
Remote Fax Error ..................................................................................................................................... 189
Phone Line Busy ...................................................................................................................................... 189
Failed to Connect ..................................................................................................................................... 190
Phone Line Error ...................................................................................................................................... 191
Error messages on the printer display.............................................................................................191
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