Ping the access point ............................................................................................................................... 152
Ping the printer ......................................................................................................................................... 152
Run the Wireless Setup Utility (Windows users only)............................................................................... 153
Check printer ports (Windows users only)................................................................................................ 153
Print troubleshooting........................................................................................................................154
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera .................... 154
Improving print quality .............................................................................................................................. 154
Poor text and graphic quality .................................................................................................................... 155
Poor quality at the edges of the page....................................................................................................... 156
Print speed is slow.................................................................................................................................... 157
Partial document or photo prints............................................................................................................... 158
Photo smudges or scratches .................................................................................................................... 158
Checking the print cartridges.................................................................................................................... 158
Ink levels seem incorrect .......................................................................................................................... 158
Ink levels seem to go down too quickly .................................................................................................... 159
A blank or incorrect page prints................................................................................................................ 159
Characters on printout are missing or unexpected................................................................................... 159
Colors on printout are faded or differ from colors on the screen .............................................................. 160
Glossy photo paper or transparencies stick together ............................................................................... 160
Page prints with different fonts ................................................................................................................. 160
Print is too dark or smudged..................................................................................................................... 161
Printed characters are improperly formed or are not aligned correctly..................................................... 161
Printouts have alternating bands of light and dark print ........................................................................... 161
Transparencies or photos contain white lines .......................................................................................... 162
Vertical straight lines are not smooth ....................................................................................................... 162
White lines appear in graphics or solid black areas ................................................................................. 162
Checking the printer status....................................................................................................................... 163
Settings are not saved.............................................................................................................................. 163
Checking printer readiness....................................................................................................................... 164
Checking the Spool Settings for banner printing ...................................................................................... 164
Resolving font problems ........................................................................................................................... 164
Printer is busy printing another job ........................................................................................................... 165
Ready or Busy Printing is listed as the status .......................................................................................... 165
Printing a test page................................................................................................................................... 165
Test page does not print........................................................................................................................... 166
External print server is not working .......................................................................................................... 167
Removing an external print server............................................................................................................ 167
Cable is not connected, is loose, or is damaged ...................................................................................... 167
Printer is plugged in but does not print ..................................................................................................... 167
Printer is trying to print to File................................................................................................................... 168
Printer cannot communicate with computers over peer-to-peer network ................................................. 168
Printer is not able to communicate with the computer.............................................................................. 169
Problems when copying, scanning, or faxing ........................................................................................... 169
Wrong printer is attached ......................................................................................................................... 170
Updating the printer software ................................................................................................................... 170
Bidirectional communication is not established ........................................................................................ 170
Experiencing poor quality or incorrect output ........................................................................................... 171
9
